Terms and Conditions

Terms and Conditions for Customer Data Usage

Effective Date: December 4, 2025

Last Updated: December 4, 2025

By creating an account with Wings & Tacos ("we," "us," "our," or "the Company"), you ("Customer," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not create an account or use our services.

1. Acceptance of Terms

By registering for an account, placing an order, or using our services, you enter into a legally binding agreement with Wings & Tacos. These terms govern your use of our website, mobile applications, and all related services (collectively, the "Services").

2. Data Collection and Usage

Wings & Tacos collects, processes, and stores your personal information for legitimate business purposes, including but not limited to:

Account Management: Creating and maintaining your customer account, verifying your identity, and managing user preferences.
Order Processing: Processing orders, payment transactions, order fulfillment, delivery coordination, and maintaining transaction records.
Customer Service: Responding to inquiries, providing customer support, handling complaints, collecting feedback, and improving service quality.
Communication: Sending order confirmations, delivery updates, service notifications, and responding to your requests.
Marketing and Personalization: Sending promotional materials, special offers, personalized recommendations, and targeted advertising (with your consent where required).
Analytics and Research: Analyzing usage patterns, conducting market research, improving our services, and developing new products.
Legal Compliance: Complying with applicable laws, regulations, tax obligations, court orders, and law enforcement requests.
Fraud Prevention: Detecting, preventing, and investigating fraudulent activities, security incidents, and violations of our policies.

Personal information collected may include, but is not limited to: name, surname, email address, phone number, delivery address, payment information, order history, browsing behavior, device information, IP address, and location data.

3. International Data Transfer and Storage

IMPORTANT NOTICE: Cross-Border Data Transfer Your personal data will be transferred to, processed, and stored on servers located outside of South Africa, potentially in countries including but not limited to the United States, European Union member states, or other jurisdictions where our service providers operate. These countries may have data protection laws that differ from those in your country of residence.

By accepting these terms, you explicitly consent to the international transfer and processing of your personal data. We implement appropriate safeguards, including contractual protections and security measures, to ensure your data receives adequate protection regardless of location. However, you acknowledge that data protection standards in the destination country may not be equivalent to those in South Africa.

4. Data Protection and Security

We implement reasonable industry-standard security measures to protect your personal information, including:

Encryption of sensitive data during transmission (SSL/TLS protocols)
Secure password hashing and storage
Access controls and authentication mechanisms
Regular security assessments and updates
Physical and technical safeguards for our systems and facilities

Security Disclaimer: While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information. Wings & Tacos, its directors, officers, employees, and affiliates shall not be held liable for:

Unauthorized access, hacking, or data breaches resulting from circumstances beyond our reasonable control.
Data loss, corruption, or theft caused by third-party attacks, malware, or cyber threats.
Compromises resulting from your failure to maintain the confidentiality of your login credentials.
Security vulnerabilities in third-party software, platforms, or services we utilize.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

5. Third-Party Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. However, we may share your information with:

Service Providers: Payment processors, delivery partners, cloud hosting providers, email service providers, and other vendors who assist in operating our business.
Business Partners: Companies with whom we collaborate to provide services or promotional offerings (with your consent where required).
Legal Authorities: Law enforcement, regulatory bodies, courts, or government agencies when required by law, court order, or legal process.
Business Transfers: In the event of a merger, acquisition, sale of assets, bankruptcy, or other business transaction, your data may be transferred to the successor entity.
Fraud Prevention Services: Third-party fraud detection and prevention services to protect against fraudulent activities.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the purposes specified by Wings & Tacos.

6. Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to:

Enhance user experience and website functionality.
Remember your preferences and login information.
Analyze site traffic, user behavior, and engagement patterns.
Deliver personalized content and targeted advertisements.
Conduct A/B testing and performance optimization.

Types of cookies used include session cookies (temporary), persistent cookies (stored long-term), and third-party cookies (from advertisers or analytics providers). You may manage your cookie preferences through your browser settings, though disabling cookies may limit certain website features.

7. Data Retention

Your personal data will be retained for as long as necessary to:

Fulfill the purposes for which it was collected.
Maintain business records and transaction history.
Comply with legal, accounting, tax, and regulatory obligations.
Resolve disputes and enforce our agreements.

Retention periods vary depending on data type and legal requirements. Order history and financial records may be retained for up to seven (7) years to comply with tax and accounting regulations. You may request data deletion subject to our legal retention obligations.

8. Comprehensive Liability Disclaimer

To the maximum extent permitted by applicable law, Wings & Tacos and its affiliates, directors, officers, employees, agents, and licensors shall not be liable for:

Any direct, indirect, incidental, special, consequential, or exemplary damages arising from data breaches, unauthorized access, or data loss.
Loss of profits, revenue, business opportunities, data, or goodwill resulting from use of our services.
Damages resulting from service interruptions, delays, errors, or technical malfunctions.
Third-party actions, including but not limited to payment processor failures or delivery partner errors.
Force majeure events, including natural disasters, pandemics, wars, terrorist attacks, or government actions.
Your reliance on information provided through our services or marketing materials.
Unauthorized access to your account resulting from compromised credentials.

In jurisdictions that do not allow the exclusion of certain warranties or limitation of liability, our liability shall be limited to the maximum extent permitted by law. In no event shall our total liability exceed the amount you paid to Wings & Tacos in the twelve (12) months preceding the claim.

9. Your Rights and Choices

Subject to applicable law (including the Protection of Personal Information Act, 2013), you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal retention requirements).
Portability: Request your data in a structured, commonly used, machine-readable format.
Objection: Object to processing of your data for direct marketing purposes.
Restriction: Request restriction of processing under certain circumstances.
Withdraw Consent: Withdraw consent for data processing where consent was the legal basis.
Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at wingsandtacos2024@gmail.com. We will respond within thirty (30) days of receiving your request. Please note that some requests may require identity verification to prevent unauthorized access.

10. Age Restrictions

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information from our systems.

11. Marketing Communications

By creating an account, you consent to receive marketing communications, including promotional emails, SMS messages, and push notifications. You may opt out at any time by clicking the "unsubscribe" link in emails, replying "STOP" to SMS messages, or adjusting your account preferences.

12. Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if you:

Violate these Terms and Conditions.
Engage in fraudulent, abusive, or illegal activities.
Provide false or misleading information.
Fail to pay for orders or services rendered.

Upon termination, your right to use our services ceases immediately. We may retain certain data as required by law or for legitimate business purposes.

13. Changes to These Terms

We reserve the right to modify, amend, or update these Terms and Conditions at any time at our sole discretion. When we make changes to these terms, we will:

Update the "Last Updated" date at the top of this document.
Notify you via email at the email address associated with your account for any significant or material changes.
Provide prominent notice on our website or mobile application.

Email Notifications: We will send email notifications to the address registered in your account for changes that materially affect your rights, data usage, privacy protections, or legal obligations. It is your responsibility to ensure your email address is current and accurate. Failure to receive email notifications due to incorrect contact information does not exempt you from being bound by updated terms.

Types of changes requiring email notification include, but are not limited to:

Changes to how we collect, use, or share your personal data.
Modifications to your rights or our liability disclaimers.
Changes to data retention policies or international data transfers.
Updates to payment terms, refund policies, or service availability.
Alterations to dispute resolution procedures or governing law.

Minor changes such as typographical corrections, clarifications that do not affect the substantive meaning, or updates to contact information may be made without advance notice. Continued use of our services after the effective date of any changes constitutes your acceptance of the modified terms. If you do not agree with the updated terms, you must discontinue use of our services and may request account deletion. We recommend reviewing these terms periodically to stay informed of any updates.

14. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law provisions. Any disputes arising from these terms or use of our services shall be resolved through:

Informal Negotiation: Good faith negotiations between parties for thirty (60) days.
Mediation: If negotiation fails, mediation through a mutually agreed mediator.
Jurisdiction: If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Gauteng, South Africa.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Wings & Tacos regarding use of our services and supersede all prior agreements and understandings.

17. Contact Information

If you have questions, concerns, or complaints about these Terms and Conditions or how your data is handled, please contact us at:

Email: wingsandtacos2024@gmail.com
Company Name: Wings & Tacos
Location: South Africa

Information Regulator (South Africa): If you are unsatisfied with our response to your data privacy concerns, you may lodge a complaint with the Information Regulator at https://inforegulator.org.za.

By clicking "I accept" or by creating an account, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.